In case the trip is canceled by the customer:
1. Before departure, if there is a member of the client’s team for any reason that the trip cannot be attended, the customer must immediately notify the company and bear the following cancellation costs:
- Cancel 7 days in advance: 30% of the total value of the tour program
- Cancellation from 2 to 6 days: 50% of the total value of the tour program.
- Cancellation within 48 hours: 100% of the total value of the tour program.
2. Notice of trip cancellation must be notified directly to the company in writing, email or fax and must be confirmed by the company. Phone cancellation will not be accepted.
3. No refunds are given to customers who abandon the tour program halfway.